Frequently Asked Questions
Find quick answers to the most common questions about PayPay terminals.
1. When do payments change to the "Confirmed" status?
Payments from Verifone terminals only change to the Confirmed after PayPay receives the settlement with a successful operation status.
information
Settlement is the financial clearing process that definitively confirms the transaction with the acquiring bank.
2. What happens if a transaction is successfully completed on a Cloud terminal but the webhook does not reach PayPay in time?
The behaviour depends on the payment expiry date and the configuration sent:📋 Scenario 1: If the webhook arrives later
- Result: The payment is accepted and changes to Authorised.
📋 Scenario 2: If the webhook arrives later
- Result: When the settlement is received, the Authorisation and Settled operations are recorded.
3. Once a payment is in "Settled" status, what is the maximum time to process a refund?
There is no maximum period to process refunds for payments in "Settled" status.
information
There is no maximum time to process refunds, but doing so promptly helps maintain efficient financial management and improves the customer experience.
💬 Need more help?
Didn't find the answer you were looking for? Contact us @apoio.